How to Report a Complaint to the Joint Commission

Complaints can be submitted online or sent by mail, fax, or e-mail. When submitting the complaint, summarize the issues in one to two pages and include the name, street address and state of the health care organization. You may provide your name and contact information or submit your complaint anonymously. Providing your contact information does enable The Joint Commission to inform you about the actions taken in response to your complaint and also to contact you should additional information be needed. It is The Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other panel. However, it may be necessary to share the complaint with the subject organization in the course of the complaint investigation. Also, The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to them.